Free Shipping on Orders over $20

Free Shipping on Orders Over $20

Return and Refund Policy

How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1) Please email or call (252) 265-5132 to request a refund and RMA (Return Merchandise Authorization Number)


2) Please place the receipt inside the original box with the items to be returned. Mail your returned item to:
      TYE Medical – Returns Department
      4925 Lamn Road, Wilson NC 27893
      * You will be responsible for the freight cost to return
3) Upon receipt of the package, we will inspect the merchandise. No credit will be issued for product that we determine cannot be resold. Upon approval, we will immediately process a refund to your credit card.

Get In Touch

If you have any questions about our adult incontinence products, please feel free to call us at (252) 265-5132 or "Get In Touch" by filling out the contact form below.

Client Testimonials

Neal Reynolds

New York, NY

At age 82, I do have that extremely embarrassing problem of incontinence common with us old folks and I find this to work far, far better than Depends and similar products. It does help make this prob... Read More

Amber Cotterill

Orlando, FL

This is an excellent diaper for night time use and the most absorbent one that l found. I suffer from urinary incontinence, in part from diabetes. The diaper holds several night time wettings and the ... Read More

Martie K.

Raleigh, NC

These out did two major other types of brands. When dealing with an elderly parent you need something that is able to hold liquid and not let it seep into outwear. I was very pleased and am ordering m... Read More

Patty Watcher

Irvine, CA

LivDry Protective Underwear, sold by TYE Medical lives up to its advertising slogan – “Premium Incontinence Solution!” My aunt who celebrated her 100th birthday lives in an assisted l... Read More

Delores Cable

Sunderland, MD - Age 86

LivDry is the softest, most absorbent product on the market and I’ve tried them all... Read More